Careers
At Nala Designs, we live and breathe vibrant pattern design, cultural storytelling, and timeless craftsmanship. From our home goods and lifestyle accessories to high-fashion collections, we bring Asian heritage to life with a modern, colorful pulse.
We don't just create products—we curate experiences, preserve art forms, and build meaningful connections with a global community that values authenticity and fine design.
What We Look For
We are always seeking passionate, sharp, and self-driven individuals who thrive in a fast-paced creative environment. At Nala, we value integrity, a strong work ethic, and real-world problem-solving. Whether your background is in design, e-commerce, production, or storytelling, we look for team members who:
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Embrace Urgency & Detail: You understand the fast rhythm of retail and e-commerce, taking pride in execution and precision.
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Think Creatively & Strategically: You view design and brand identity as holistic tools to engage and delight customers.
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Work as One Team: We win together and problem-solve together. Ownership, emotional intelligence, and accountability are core to how we operate.
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Value Authenticity: You have a genuine appreciation for pattern design, heritage craftsmanship, and visual storytelling.
View Open Position Below
Head of Marketing & New Ventures
To lead the marketing function while identifying, developing, and driving new business ventures, partnerships, and growth opportunities — strengthening brand presence and expanding the company's market reach.
Key Responsibilities
Marketing
- Develop and execute marketing strategies aligned with business goals and brand positioning.
- Oversee brand campaigns, PR, content, and marketing communications across all channels.
- Drive digital and e-commerce marketing performance, including social media, SEO, and paid campaigns.
- Manage and mentor the marketing team.
- Analyse market trends, competitor activity, and customer insights to guide strategic direction.
- Manage the marketing budget and evaluate ROI across campaigns and channels.
- Oversee marketing collateral, packaging, and visual brand identity in line with company image.
New Ventures
- Identify and evaluate new business opportunities, product lines, collaborations, and markets (local and international).
- Lead feasibility studies and business cases for new ventures, including budgeting and risk assessment.
- Develop and manage strategic partnerships, licensing deals, or collaborations to expand brand presence.
- Drive pilot projects and new initiatives from concept to launch.
- Work cross-functionally with design, sales, and operations to bring new ventures to market.
- Track performance of new ventures and recommend scale-up or exit decisions.
Head of Production
To oversee the end-to-end production process, ensuring product quality, cost efficiency, and on-time delivery
Key Responsibilities
- Plan and manage production schedules to meet demand and deadlines.
- Oversee sourcing of materials, vendors, and production partners.
- Ensure quality control standards are met throughout production.
- Manage production budgets and cost efficiency.
- Lead and develop the production team, including artisans and technicians.
- Liaise with design and sales teams on feasibility, costing, and timelines.
Head of Design
To lead the design vision and direction of the brand across all product categories, ensuring creative excellence and brand consistency.
Key Responsibilities
- Set the creative and design direction for each collection/season.
- Lead and mentor the design team, including graphic and product designers.
- Oversee product development from concept to final design.
- Collaborate with production and merchandising teams on feasibility and costing.
- Ensure design output aligns with brand identity and market positioning.
- Stay ahead of design trends and bring fresh creative direction to the brand.
Head of Support Services
To lead the support services function, ensuring efficient customer service, operational support, and administrative processes that enable smooth day-to-day business operations and a positive customer experience.
Key Responsibilities
- Develop and execute support services strategies aligned with business goals and customer experience standards.
- Oversee customer service operations, including handling escalations, complaints, and after-sales support across retail, e-commerce, and B2B channels.
- Manage administrative, logistics, and operational support functions (e.g., order processing, inventory coordination, facilities, procurement support).
- Establish and monitor service level agreements (SLAs), KPIs, and quality standards for support functions.
- Manage and mentor the support services team.
- Analyse customer feedback, service trends, and operational data to identify areas for improvement.
- Manage the support services budget and evaluate cost-efficiency of processes and vendors.
- Work cross-functionally with sales, marketing, and operations teams to ensure seamless customer and internal support.
- Implement and improve systems, tools, and SOPs to streamline support operations.
Head of Physical Sales
To lead the physical (retail/offline) sales function, developing and executing strategies to grow revenue, expand store presence, and deliver strong in-store customer experiences.
Key Responsibilities
- Develop and execute physical sales strategies aligned with overall business goals.
- Lead sales performance across all physical retail channels — own stores, consignment counters, pop-ups, and wholesale/B2B partners.
- Drive store expansion plans, including new outlet selection, setup, and rollout.
- Set and monitor sales targets, budgets, and KPIs for individual outlets and the overall physical sales team.
- Manage and mentor store managers, retail staff, and the physical sales team.
- Oversee in-store merchandising, visual display standards, and customer experience to align with brand identity.
- Analyse sales data, foot traffic, and market trends to identify growth opportunities and underperforming areas.
- Manage relationships with landlords, mall management, and wholesale/retail partners.
- Coordinate with marketing on in-store promotions, campaigns, and events.
- Manage inventory planning and stock allocation across physical outlets in coordination with operations.
Head of Digital & Customer Experience
To lead the digital and customer experience function, driving e-commerce growth, digital engagement, and consistently excellent customer experiences across all touchpoints.
Key Responsibilities
Digital
- Develop and execute digital strategies to grow e-commerce sales, traffic, and online brand presence.
- Manage the company's e-commerce platforms, marketplaces (e.g., Shopee, Lazada), and website performance.
- Oversee digital marketing efforts including SEO, paid ads, email marketing, and social commerce, in coordination with the marketing team.
- Analyse digital sales data, conversion rates, and customer behaviour to identify growth opportunities.
- Manage digital budget and evaluate ROI of online campaigns and platform investments.
- Stay updated on digital trends, tools, and technologies relevant to retail/e-commerce.
Customer Experience
- Develop and implement customer experience strategies across online and offline touchpoints (website, social media, stores, customer service).
- Oversee customer service standards, response times, and issue resolution to ensure high satisfaction levels.
- Gather and analyse customer feedback (reviews, surveys, complaints) to identify pain points and improvement areas.
- Establish and monitor customer experience KPIs (e.g., NPS, CSAT, retention rate).
- Collaborate with product, marketing, and operations teams to ensure a consistent and seamless brand experience.
- Manage and mentor the digital and customer experience team.
Programme Manager, Nala Academy
To plan, develop, and manage the training and education programmes under Nala Academy, nurturing talent and craftsmanship skills aligned with the brand's standards.
Key Responsibilities
- Design and develop curriculum and training programmes for Nala Academy.
- Coordinate trainers, mentors, and resources for each programme intake.
- Manage programme schedules, budgets, and participant recruitment.
- Monitor and evaluate programme effectiveness and participant progress.
- Build relationships with educational institutions, artisans, and industry partners.
- Report programme outcomes and recommendations to management.
Manager, House of Nala
To manage the House of Nala flagship space, delivering an elevated brand experience for customers and overseeing daily operations of the outlet.
Key Responsibilities
- Oversee daily operations, staffing, and customer experience at House of Nala.
- Curate and maintain visual merchandising in line with brand identity.
- Drive footfall, sales, and brand engagement initiatives at the flagship space.
- Coordinate events, showcases, or experiential activities hosted at the outlet.
- Manage stock, inventory, and outlet budgets.
- Recruit, train, and supervise outlet staff.
Store Manager, Jam PJ
To manage daily operations of the Jam PJ outlet, driving sales performance and ensuring a high standard of customer experience.
Key Responsibilities
- Manage overall outlet operations, including staffing, stock, and merchandising.
- Drive sales targets and monitor outlet KPIs.
- Recruit, train, and supervise outlet staff.
- Ensure store standards, cleanliness, and customer service levels are maintained.
- Manage stock counts, replenishment, and loss prevention.
- Prepare sales and operational reports for management.
Store Manager
To oversee daily retail store operations, drive sales performance, and lead the in-store team to deliver an excellent customer experience.
Key Responsibilities
- Manage overall store operations, including staffing, stock, and visual merchandising.
- Drive store sales targets and monitor KPIs.
- Recruit, train, and supervise store staff.
- Ensure store standards, cleanliness, and customer service levels are maintained.
- Manage stock counts, replenishment, and loss prevention.
- Prepare sales reports and feedback to management.
Graphic Designer
To create visual concepts and design assets across print, packaging, and digital touch points that reflect the brand's identity.
Key Responsibilities
- Design marketing collateral, packaging, catalogues, and in-store visuals.
- Develop layouts and artwork for campaigns in line with brand guidelines.
- Collaborate with the marketing and production teams on print-ready files.
- Maintain and evolve brand visual assets and templates.
- Manage multiple design projects and deadlines simultaneously.
Designer, Social Media
To design and produce engaging visual content for the company's social media platforms that grows brand awareness and audience engagement.
Key Responsibilities
- Design static, carousel, and short-form video content for Instagram, TikTok, and Facebook.
- Work closely with the marketing and copywriting team on content calendars.
- Keep up with social media design trends and platform best practices.
- Edit photos and videos from shoots for social-ready formats.
- Track content performance and adapt design approach based on engagement data.
Business Development
To identify and develop new business opportunities, partnerships, and channels to grow the company's revenue and market presence.
Key Responsibilities
- Identify and pursue new business opportunities, partnerships, and collaborations.
- Develop proposals and negotiate business/partnership agreements.
- Build and maintain relationships with key business partners, retailers, and distributors.
- Conduct market research to identify growth opportunities and new markets.
- Work closely with sales and marketing teams to align business development efforts.
- Track and report on business development performance against targets.
Finance
To support the company's financial operations, ensuring accurate financial records, timely reporting, and compliance with statutory requirements.
Key Responsibilities
- Handle day-to-day accounting functions, including accounts payable, accounts receivable, and general ledger entries.
- Prepare and maintain accurate financial records, invoices, and reconciliations.
- Assist in the preparation of monthly, quarterly, and annual financial reports.
- Support budgeting, forecasting, and cash flow monitoring activities.
- Ensure compliance with tax regulations, statutory filings (e.g., SST, income tax), and company policies.
- Liaise with auditors, tax agents, and bankers as needed.
- Monitor accounts and follow up on outstanding payments or collections.
- Assist in payroll processing and expense claims verification.
- Support inventory and cost tracking in coordination with operations teams.
- Maintain proper documentation and filing of financial records for audit purposes.
Customer Service Executive
To provide excellent customer service across online and offline channels, handling enquiries, orders, and after-sales support.
Key Responsibilities
- Respond to customer enquiries via phone, email, social media, and live chat.
- Process orders, returns, and exchanges in line with company policy.
- Resolve customer complaints promptly and professionally.
- Maintain accurate records of customer interactions and feedback.
- Coordinate with warehouse/logistics teams on order fulfilment issues.
Copywriter
To craft compelling written content across marketing, social media, and brand communications that reflects the brand's voice and drives engagement.
Key Responsibilities
- Write copy for social media, campaigns, website, packaging, and email marketing.
- Develop brand messaging and tone of voice guidelines.
- Collaborate with designers on integrated campaign content.
- Proofread and edit content across all marketing materials.
- Research trends and competitor content to inform creative direction.
Archivist
To organise, catalogue, and preserve the company's design archive, historical collections, samples, and brand materials for reference and heritage purposes.
Key Responsibilities
- Catalogue and maintain physical and digital archives of past collections, designs, and samples.
- Develop and maintain an organised archival and retrieval system.
- Ensure proper storage and preservation conditions for archival materials.
- Support design and marketing teams with historical references for new collections and campaigns.
- Maintain documentation and records of provenance for archived pieces.
Programme Coordinator
To support the planning and day-to-day coordination of Nala Academy's training programmes, ensuring smooth execution and participant experience.
Key Responsibilities
- Coordinate logistics for training sessions, workshops, and events.
- Manage participant registration, communication, and attendance records.
- Support trainers and mentors with materials and administrative needs.
- Assist in monitoring programme timelines and budgets.
- Collect feedback and prepare reports on programme delivery.
Community Coordinator
To build, engage, and grow Nala Designs' community across digital and offline platforms, strengthening brand loyalty and creating meaningful connections between the brand and its customers.
Key Responsibilities
- Plan and execute community engagement initiatives across social media, online groups, and offline events.
- Manage day-to-day interactions with the community, responding to comments, messages, and mentions in a timely, on-brand manner.
- Develop content and campaigns that encourage community participation, user-generated content, and brand advocacy.
- Organise and coordinate community events, pop-ups, workshops, or collaborations to strengthen brand presence.
- Identify and build relationships with brand ambassadors, influencers, and loyal customers.
- Monitor community sentiment, feedback, and trends to inform marketing and product decisions.
- Track community growth metrics (engagement rate, follower growth, sentiment) and report on performance.
- Collaborate closely with the marketing and customer experience teams to ensure consistent messaging and a seamless customer journey.
- Handle basic customer queries or escalate issues to the relevant team as needed.
Digital Operations
To manage the day-to-day operational aspects of the company's digital and e-commerce platforms, ensuring smooth online store operations, order fulfillment, and platform performance.
Key Responsibilities
- Manage day-to-day operations of e-commerce platforms and marketplaces (e.g., Shopee, Lazada, website).
- Oversee product listings, pricing, promotions, and inventory updates across all digital sales channels.
- Coordinate order processing, fulfillment, and delivery timelines with logistics/warehouse teams.
- Monitor platform performance, uptime, and troubleshoot technical issues on e-commerce sites and marketplaces.
- Track digital sales data, stock levels, and flag discrepancies or operational bottlenecks.
- Support digital marketing campaigns by ensuring accurate product pages, banners, and promotional setups.
- Handle customer service escalations related to orders, delivery, or platform issues.
- Ensure digital operations comply with marketplace policies and platform requirements.
- Prepare regular reports on digital operations performance (order volume, fulfillment rate, platform issues).
- Identify opportunities to improve digital operational efficiency and customer experience.
Marketing
To support the planning and execution of marketing campaigns and activities that build brand awareness, drive sales, and engage customers across online and offline channels.
Key Responsibilities
- Assist in developing and executing marketing campaigns aligned with brand and business goals.
- Plan and coordinate content for social media, email marketing, and other digital channels.
- Support e-commerce marketing efforts, including promotions, product launches, and marketplace campaigns.
- Coordinate with designers, photographers, and vendors to produce marketing materials and content.
- Assist in planning and executing offline marketing activities (events, pop-ups, in-store promotions).
- Monitor and report on campaign performance, engagement metrics, and marketing budget spend.
- Conduct market research and competitor analysis to support marketing strategy.
- Liaise with PR, media, and influencers to support brand visibility initiatives.
- Support the Head of Marketing in day-to-day marketing operations and administrative tasks.
Master Pattern Maker
To handcraft and finish specialised products using traditional cutlery/blade-making or fine-craft techniques, upholding the highest standards of artisanal quality.
Key Responsibilities
- Handcraft, shape, and finish products according to design specifications.
- Select and prepare materials to required quality standards.
- Perform precision cutting, shaping, sharpening, and finishing work.
- Maintain and care for specialised tools and equipment.
- Uphold strict quality control and safety standards in all craftsmanship work.
- Train and guide junior craftspeople as needed.
Seamstress
To sew, assemble, and finish garments or products to the company's design and quality specifications.
Key Responsibilities
- Sew, stitch, and assemble products according to design specifications and patterns.
- Operate industrial sewing machines and hand-finishing tools.
- Inspect finished products for quality and consistency.
- Carry out alterations and repairs as required.
- Maintain sewing equipment and work area.